Privacy Policy


At flixen.com, accessible from https://flixen.com, one of our main priorities is the privacy of our visitors and content creators. This Privacy Policy document contains types of information that is collected and recorded by flixen.com and how we use it.

This Privacy Policy applies only to our online activities and is valid for visitors and content creators to our website with regards to the information that they shared and/or collected in flixen.com. This policy is not applicable to any information collected offline or via channels other than this website.

Flixen.com is a platform for independent Content Creators and Fans. When you sign up as a member to use services provided by flixen.com, we require you to share certain personal information with us. We assure you that your personal information is protected by the highest internet security standards and we will never share or sell your personal information with a third party.

We are processing your personal data in compliance with the GDPR.

Please read this policy carefully, as it explains how we collect and use this information and also, how you can remove your data from our system. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@flixen.com.

The company handling your data

The company, which decides how and why your personal data is processed, and which is called “Data Controller” is:

Hifive Holdings Limited, a private limited liability company with the registered address at Katalanou 1, 1st floor, Office 101, Aglantzia 2121, Nicosia, Cyprus, with the registration number HE427089.

Information we collect and process

We collect, use, share, transfer, and store different types of your personal data as a result of your registration. The personal data we collect includes the following categories of data:

Personal data you give to us

  • When you create an account on our site and complete your profile
    When you create an account on our site, we require important details about you, such as:
    • your email address;
    • your password;
    • your nickname.
    Once your account is created, you can, through your account settings:
    • add any information about you, as well as about your preferences;
    • upload profile pictures and other pictures to your gallery;
    • Upload various contents (images, videos, audio files).
  • When you contact our Support
    We collect all information you choose to share with our Support, like:
    • your personal e-mail;
    • the services, Fans or other Content creator associated with your request;
    • your comments or opinions about a customer or another Content creator and your conversations with Support.
    More generally, when you communicate with us in any other way, we will collect whatever information you provide us with.
  • Payment and Accounting
    • Depending on the payment method you choose, we use your identification data and payment information to process transactions and maintain legally required accounting records.
    • We also use your data, if necessary, to investigate issues with the bank processing your payment or with a debt collector, in case of unpaid transactions, chargebacks or refunds.
    The use of your personal information is necessary to perform the contract that you have with us. If you purchase tokens, we will use your information to execute the payment and provide you with the services.
  • When you purchase tokens

    When you purchase tokens, depending on the payment method you choose, we may collect your identification information (first name, last name, country) and payment details (debit or credit card information or bank account information).

  • When you complete the payout page
    When you complete the payout page in order to receive payment, we will collect the information that you enter on that page, that is to say:
    • your billing address;
    • depending on the payout method you choose (for example, wire transfer), your account information or other identification or payment information.

Personal Information we get when you navigate or offer services on the site

We collect certain information about you when you are navigating on the site, offering uploaded contents and live cam streams and other related services on our site.

Concretely, this means that, when you are browsing on the site, go online, offer services, or take any action on our site, we collect certain information about you.

Usage information

We also collect information about your communications with the Fans and/or other Content creators, such as the username of the Fan/Content Creator, the time and date of your communications, the type of communications.

Content information

We collect any content you share on our site, pictures you upload to your gallery, the text you publish, messages you send or receive in chat, and information about the content you create or provide. Finally, we collect communication data such as chat logs, text messages, emails you send to us.

Log data and device information

We automatically collect log data and information from or about your computer, or other device you use to access our services or navigate on our site. This includes:

  • your IP address;
  • the date and time you logged in;
  • types of features you use;
  • types of content you upload
  • the hardware, software or internet browser you use;
  • your camera settings;
  • identifiers associated with cookies or other technologies that may uniquely identify your device or browser.

If you are using a mobile device, we might also collect:

  • data that identifies your mobile device;
  • device-specific settings and characteristics;
  • location details;
  • app crashes and other system activity.

Information collected by cookies and other technologies

Like many websites and applications, we use cookies and other technologies (such as web beacons, web storage, and unique advertising identifiers) to collect information about your activity, browser, and device.

Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that blocking cookies may affect your use of our site. To learn more about how we use cookies and your choices, please check out our Cookies Policy.

Why do we process your personal data?

We use the information we collect for the following purposes:

Opening your account

First and foremost, we use the personal data you give us at the creation of your account to open and administer your online account and allow you to do a number of activities on our Website. Your account is also a way to exercise control over your personal data. You are in control of what you use to complete your profile, and can choose the content you wish to share with us and with other Users. We process this information given our legitimate interest in providing you the services you requested. If you fail to provide minimum details about you, the consequence will be that we will not be able to create your account and/or allow you to offer your services on our Website.

Improve and promote our services

We use your personal data for statistical and analytical purposes. We place great emphasis on the improvement of our services and on the enhancement of your experience. We also process the personal data relating to your activity and income to provide you with feedback on your performance, for example regarding your uploaded contents and earnings. Finally, please be aware that any information that you made public on our site may appear in search engines results.

We process this information given our legitimate interest in developing and improving our site and our users’ experience, as well as to promote your services and our site. This is in both of our interests.

Relationship management and communication with you

Sharing your personal details with our Support team allows us to respond to any question you might have about our services.

All your communications with our Support Team and all information you provide in the course of such communications are collected and analyzed so that we may respond to your request. We can also ensure this way full compliance of all users of our site with our terms and conditions.

Finally, be aware that, when receiving a request or claim from you, our Support Team can access all information you give to us and all information we collected about you within the course of your use of our site. We want to make sure that our Support team has all information needed to appropriately and immediately respond to your request, but also to be able to detect any fraudulent activity.

Please note that we may also communicate with you through emails or any other means, if appropriate, in order to inform you of certain changes regarding our site or of certain events, for example, when you successfully register on our site.

Payment and accounting

We use your data for payment and accounting purposes, to process transactions and maintain legally required business records.

Ensure a safe and trustworthy environment

Because we want to create and ensure a safe environment where you can peacefully use our site and offer services, we use your personal data to detect and prevent fraud and other illegal activities on our site.

Finally, we use your personal information for security purposes and risk assessment, such as to authenticate you on our site, verify your identity, and ensure that you are above the age of majority in your country.

We process this information given our legitimate interest in ensuring compliance with the rules of our site, fraud detection and prevention, as well as, information, system, network and cyber security.

Marketing

This will allow you to receive newsletters and be informed of contests, promotions on the site. Provided that you agree to receive such types of communications, we will send you marketing emails, however you can unsubscribe from such emails any time in your account or by clicking on 'unsubscribe' at the bottom of such an email.

Comply with any legal requirements and enforce our legal rights

We may rely on a legal obligation to process your personal data, such as for accounting purposes, we may also use your information to respond to requests of competent authorities or to establish, exercise or defend legal claims. We may combine your information with information lawfully obtained from other third party sources and use it for the above purposes.

How do we protect your personal data?

We implement serious security measures to grant maximum protection to your personal information against unauthorized access, modification, disclosure or deletion. Your data is always protected by our highly sophisticated security systems.

We actively implement data loss prevention systems against leakage, theft and data breach in order to ensure that our site and the entire IT infrastructure related to it are updated against the latest network security vulnerabilities. We periodically test our IT systems and do sophisticated penetration tests. Our site incorporates the most advanced security technologies available in order to ensure maximum safety of its users and the safekeeping of their related information.

Who do we share your data with?

Please note that the data you use to complete your profile will be publicly visible to guests and/or registered Users, depending on visibility settings you use for each content you share. You are in control of what you choose to put in your profile and you may also freely choose to share additional information about you, including text, uploaded pictures. Be assured that we will never publish any identification details about you, which would permit to find your real identity (for example, your name and family name, your address, your birthdate, your ID card info, etc…)

During live chat, other users will see your username, badges, achievements and the messages you write in the chat room. In addition, if you post comments or post content in your profile, other users will be able to see these. Your comments and username may also be visible in the results of search engines. Therefore, if you do not want other users or the public in general to see your comments, please do not post commentsl.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

Service providers

We use carefully selected and trusted third parties, who act as service providers to our Website.

We ensure that they are bound by contractually binding obligations to process information we share with them in accordance with our instructions, this Privacy Policy and all applicable data protection laws.

As we are constantly working on the development and enhancement of the technology to support our site, our third party service providers that are in use may regularly change.

Payment providers and financial institutions

For payout purposes, we may share certain information with a third party bank or payment processor.

You may receive transactional emails from this party confirming the payment, including dispatch and follow-up invitations to leave feedback for this party.

We may furthermore share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.

If you share information with third parties directly, this Privacy Policy does not govern that information.

Law enforcement agencies or governmental authorities

We may also share information with law enforcement agencies or authorities, if such disclosure is reasonably necessary to (a) comply with our legal obligations, (b) respond to information requests for fraud investigations and alleged illegal activities, (c) enforce and administer our Services Agreement, and/or (d) protect our rights or defend ourselves against any claims.

Business transfers

Finally, please also note that your information may also be transferred to another company in the event of sale of the whole or part of our business to a third party.

How do we transfer your personal data outside of the European Economic Area?

As we are a Cyprus based company, we comply with the EU Data Protection Regulation commonly called “GDPR” (If you want to learn more you can check: EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC), which provides a high level of protection of your personal data.

In the course of the operation and exploitation of the site and the provision of the services, your personal information may be transferred outside of the European Economic Area ("EEA") to our affiliated companies or to third parties data processors located in the US or Asia, for the purposes specified in this Privacy Policy.

If we transfer your personal data outside of the EEA, we endeavor to ensure that your rights and freedom in respect of the processing of your personal data are adequately and appropriately protected. For this purpose, we utilize the Standard Contractual Clauses approved by the European Commission that you can find here.

What are your rights regarding your personal data?

We do our best to explain what your rights are and how you can exercise them. If, despite our below explanations, you are still unsure about the actions you can take or the conditions of exercise of your rights, do not worry, our Support Team will provide you with all the assistance you need when exercising your rights. You may also contact us, at any time, before exercising any of your rights, and we will reply to your request as quickly as possible.

Data access and data portability

You have the right to access the personal information that we hold about you by requesting a copy of your personal data free of charge. For any such requests, please send us an email to support@flixen.com.

If we consider that your request is manifestly unfounded or excessive (for example, because you requested a copy of your data numerous times in a short period of time), we may refuse to act or charge a reasonable fee taking into account the administrative costs for providing you the information.

In certain cases, you may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible). For this purpose, you can send an email to support@flixen.com.

Rectification of inaccurate or incomplete data

You have the right to request that we correct any inaccuracies in your personal data.

For this purpose, you can send an email to support@flixen.com

Data retention and erasure

We generally retain your personal information for as long as is necessary for the performance of the contract between You and Us and to comply with our legal obligations.

If you no longer want us to use your information, you can request that we erase your personal information and close your account. In such a case, please send us an email to support@flixen.com.

Once you send such a request to us, we will contact you to learn more about your request.

Please note that if you request the erasure of your personal information:

  • We might retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we close or suspend your account for fraud or illegal activities, we may retain certain information about you to prevent you from opening a new account in the future. Such information shall also be kept available in case of ongoing judicial proceedings and/or investigations.
  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations.
  • Some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.
  • In order to protect our site and your personal information from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

Right to object

Applicable law may entitle you to require us not to process your personal information for certain specific purposes where such processing is based on legitimate interest. If you object to such processing we will stop processing your personal data for these purposes. In specific situations, we may have to refuse the execution of your request. This would be the case where we have legitimate grounds to continue such processing or if we have to establish, exercise or defend legal claims.

Please keep in mind that objecting to the use of your data might disable the use of your account.

Please note that you may, at any time, ask us to stop sending you marketing emails by opting-out in your account settings.

Right to restriction of processing

You have the right to request that we put on hold the use of your data, while other challenges are resolved.

Basically, you can ask us to put on hold the use of your data in 4 cases:

  • If you contest the fact that the personal data we hold about you is accurate: in this case, the processing operations in relation to this data will be put on hold for the period during which this is verified.
  • You have objected to a processing activity based on legitimate interest(s): in this case, you can require the processing operation to be put on hold while we verify the grounds for processing.
  • You consider that the processing is unlawful but you object to erasure and request restriction, instead.
  • We have no further need for the data but you require it to establish, exercise, or defend legal claims.

Despite your request, we may still continue the processing of your personal data if we have to establish, exercise, or defend legal claims. We will notify you before lifting a restriction.

Right to lodge a complaint with a supervisory authority

If you consider that our processing of your personal data infringes the GDPR or any other applicable national laws, you have the right to lodge a complaint with a supervisory authority, (in particular in the Member State where you live), place of work or of an alleged infringement of the GDPR.

Changes to our Privacy Policy

We may occasionally amend this Privacy Policy to reflect changes to our services and the way we handle your personal information or changes in the applicable laws.

If we make changes we consider important, we will let you know by placing a notice on the relevant site and/or contact you using other methods such as email.

To the extent permitted by applicable law, such changes will be applicable from the time they are published on our site, unless we specify a date of entry into force. Your continued use of our site from that day on will be subject to the new Privacy Policy.

How to Contact Us?

If there are any questions regarding this privacy policy, you may contact us using the information below:

support@flixen.com

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